Privacy Policy

Hexa Ceram Co., Ltd. (“Hexa Ceram”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of dentists, clinics, partners, and users of our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you register, access our website, or use the services provided by our dental laboratory.

By registering on our platform, you confirm that you have read and agree to the terms of this Privacy Policy.

  1. Personal Data We Collect

We may collect personal information necessary for providing our services, including:

Identification Information

  • Full name
  • Clinic or company name
  • Email address
  • Telephone number
  • Shipping or billing address

Professional Information

  • Dental license information (if applicable)
  • Clinic or practice details
  • User account information

Technical and Usage Data

  • IP address
  • Browser type and device information
  • Website usage data and interaction with our platform

We may also use cookies and similar technologies to enhance user experience and improve our services.

  1. Purpose of Processing Personal Data

We process your personal data for the following purposes:

  • To create and manage your user account
  • To process dental laboratory orders and services
  • To communicate regarding case submissions, production, and delivery
  • To provide customer support and technical assistance
  • To send updates, product information, educational materials, or relevant industry communications
  • To analyze system usage and improve our services and technology
  1. Sharing of Personal Data

Your personal data may be shared with:

  • Authorized employees and specialists within the Company
  • Business partners or service providers supporting our operations
  • Technology providers supporting our digital systems
  • Logistics or shipping partners for delivery of dental cases
  • Regulatory or governmental authorities where required by law

Hexa Ceram does not sell personal data to third parties.

  1. Data Security

We implement appropriate technical and organizational security measures to protect personal data, including:

  • Secure Socket Layer (SSL) encryption
  • Firewall protection and secure network infrastructure
  • Restricted access to sensitive data

However, no internet transmission can be guaranteed to be completely secure.

  1. Data Retention

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, and support legitimate business operations.

  1. Your Rights

Subject to applicable data protection laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Withdraw consent to processing
  • Object to or restrict the processing of your personal data
  1. 7. Changes to this Privacy Policy
    We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or our services. Any updates will be posted on this page.
  2. 8. Contact Information
    If you have any questions or concerns regarding this Privacy Policy or how your personal data is used, please feel free to contact us at:
    Hexa Ceram Co., Ltd.
    Email: info@hexadentallab.com
    Telephone: +66 53 350801

 

Consent

By registering on our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described above.